Terms & Conditions, Earnings Disclaimer and Refund Policy

Coaching Service Terms

The terms and conditions below apply to all coaching provided by Julia Bernard-Thompson to any individual or organisation (“the client”) and constitutes the contract for the service to be provided by Julia for the client. The term ‘coaching’ as here used covers business coaching for clients and where applicable includes mentoring services provided for coaches or others. In return for the fees payable by the client (or by a third party on their behalf), Julia agrees to provide the service as described below and in accordance with the terms and conditions set out below. Once engaged in a service provided by Julia, you will receive a full copy of all the Terms and Conditions.  The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

Terms and Conditions – Service to be provided 

Business Coaching

The Business Coaching service will be provided in accordance with the details given at point of call and scoping document of work unless otherwise agreed between Julia and the client. Invoices are provided as standard.

Payment Terms

Fees are payable in advance.  Where payment has not been received by Julia in advance of a coaching session Julia is not obliged to provide the session.

Rearranging Sessions
If a client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. In exceptional circumstances Julia may need to rearrange a coaching session. In those instances, she will also give the client 48 hours’ notice where practical.



You can be assured that personal or business information supplied by you in the coaching sessions will be treated as confidential. Any programmes or packages created during a session remain the intellectual property of the client.


Notwithstanding anything in the foregoing, in the event that Client is required by law to disclose any of the Confidential Information, Client will (i) provide Company with prompt notice of such requirement prior to the disclosure, and (ii) give Company all available information and assistance to enable Company to take the measures appropriate to protect the Confidential Information from disclosure


Client is responsible for full payment of fees for the entire Program, regardless of whether Client completes the Program. Refunds will be issued on a case by case basis at the discretion of company. In some cases, no refund will be issued.

Fees are non-transferable in full or in part to another party. At the discretion of the company fees may be transferred to another program.

A refund will only be given where Julia is unable to provide the coaching agreed.

In the case of in-person VIP/Implementation Day,  if a refund is given it will be minus $2000 as costs would have been incurred to reserve the day.

Where a client has paid in full partial refunds will be given for any unused part of the programme.

No refund will be given if the client withdraws from the programme.

Due to the nature of digital courses and online products no refund is available as the product is delivered immediately on purchase.

Early termination

In exceptional circumstances, such as inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Julia can decide to terminate the service to the client.


Julia’s responsibility is to work with you and support you to improve your level of business success by giving you tools, techniques on how to run a business.  To do this, Julia will work with you but not do the work for you as you will need to have the skills and understand all the key components of running a business.  These include leadership development, proper communication, teamwork, organization, resolving workplace conflict, sales, and marketing.  Those who started a business on a whim may not see the connection between these important components and profits.


You as the client abide to take sole accountability and responsibility for the use and implementation of these services in your business. You agree to forever indemnify and hold harmless to me your coach from any loss, cost or expense resulting from your activities related to the subject matter in the coaching service and scoping document or coaching program.

As your business coach I will be providing you with guidance, direction and support materials, such a role is coaching and not of actually doing the activity itself. You will be primarily accountable for producing the results during the program. In this way as your coach I seek to educate, train and motivate you in order to make your ability to run a successful business a lifelong activity and skill.


Client shall not make any false, disparaging, or derogatory statement in public or private regarding Company, its employees, or agents. Company shall not make any false, disparaging, or derogatory statements in public or private regarding Client and its relationship with Company.


Client agrees to indemnify and hold harmless Company, its affiliates, and its respective officers, directors, agents, employees, and other independent contractors from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, arising out of, or relating to, Client’s participation or action(s) under this Agreement. Client agrees to defend against any and all claims, demands, causes of action, lawsuits, and/or judgments arising out of, or relating to, the Client’s participation under this Agreement, unless expressly stated otherwise by Company, in writing.


If a dispute is not resolved first by good-faith negotiation between the Parties to this Agreement, every controversy or dispute to this Agreement will be submitted to the London Court of International Arbitration (LCIA). The arbitration shall occur within the timeframe specified by The LCIA and shall take place in London, UK. The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process and shall cooperate with each other to ensure that the arbitration process is completed within the specified timeframe. The written decision of the arbitrators (which will provide for the payment of costs, including attorneys’ fees) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or decree in equity, as circumstances may indicate.


This Agreement shall be governed by and construed in accordance with the laws of England, regardless of the conflict of laws principles thereof.


Client accepts and agrees that Client is 100% responsible for its progress and results from the Program. Company will help and guide Client; however, participation is the one vital element to the Program’s success that relies solely on Client. Company makes no representations, warranties or guarantees verbally or in writing regarding Client’s performance. Client understands that because of the nature of the program and extent, the results experienced by each client may significantly vary.

As the client, your signature on a paper copy OR payment of your invoice OR payment via online link indicates understanding of & agreement with the above.