Terms & Conditions and Refund Policy

Coaching Service Terms

The terms and conditions below apply to all coaching provided by Julia Bernard-Thompson to any individual or organisation (“the client”) and constitutes the contract for the service to be provided by Julia for the client. The term ‘coaching’ as here used covers business coaching for clients and where applicable includes mentoring services provided for coaches or others. In return for the fees payable by the client (or by a third party on their behalf), Julia agrees to provide the service as described below and in accordance with the terms and conditions set out below. Once engaged in a service provided by Julia, you will receive a full copy of all the Terms and Conditions.  The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

Terms and Conditions – Service to be provided 

Business Coaching

The Business Coaching service will be provided in accordance with the details given at point of call and scoping document of work unless otherwise agreed between Julia and the client. Invoices are provided as standard.

Payment Terms

Fees are payable in advance.  Where payment has not been received by Julia in advance of a coaching session Julia is not obliged to provide the session.

Rearranging Sessions
If a client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. In exceptional circumstances Julia may need to rearrange a coaching session. In those instances, she will also give the client 48 hours’ notice where practical.



You can be assured that personal or business information supplied by you in the coaching sessions will be treated as confidential. Any programmes or packages created during a session remain the intellectual property of the client.


A refund will only be given where

The refund is requested within the 7 Day “cooling off” period for in-person services OR

Julia is unable to provide the coaching agreed.

In the case of in-person VIP/Implementation Days refunds will be given minus £1000 as costs would have been incurred to reserve the day.

Where a client has paid in full partial refunds will be given for any unused part of the programme.

No refund will be given if the client withdraws from the programme.

Due to the nature of digital courses and online products no refund is available as the product is delivered immediately on purchase.

Fees are not transferable to another person or another programme.

Early termination

In exceptional circumstances, such as inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Julia can decide to terminate the service to the client.


Julia’s responsibility is to work with you and support you to improve your level of business success by giving you tools, techniques on how to run a business.  To do this, Julia will work with you but not do the work for you as you will need to have the skills and understand all the key components of running a business.  These include leadership development, proper communication, teamwork, organization, resolving workplace conflict, sales, and marketing.  Those who started a business on a whim may not see the connection between these important components and profits.


You as the client abide to take sole accountability and responsibility for the use and implementation of these services in your business. You agree to forever indemnify and hold harmless to me your coach from any loss, cost or expense resulting from your activities related to the subject matter in the coaching service and scoping document or coaching program.

As your business coach I will be providing you with guidance, direction and support materials, such a role is coaching and not of actually doing the activity itself. You will be primarily accountable for producing the results during the program. In this way as your coach I seek to educate, train and motivate you in order to make your ability to run a successful business a lifelong activity and skill.

As the client, your signature on a paper copy OR payment of your invoice OR payment via online link indicates understanding of & agreement with the above.